Step #1 Select
your desired quantity
of brand or generic Tramadol
and complete the easy
online questionnaire. Step #2 A licensed US physician
reviews your order and
writes the script. Step
#3 A pharmacy will
immediately ship your
medication via FedEx
overnight delivery!
Why Wait?
General Information CALL TO ORDER M-F 10AM-7PM EST
Frequently Asked Questions
New to our website or have a specific question
about our service? You will most likely find the answer to your question on
this page.
Q: Do I need a prescription before I order?
A: To order simply fill out the secure medical history questionnaire and
one of our partner health network's independent physicians will review
your medical information and write you a
prescription.
This determination is based on the information you provide and
a prescription is issued solely at a physician's
own discretion. If the physician denies your request for medication your
order will be canceled and you will not be charged anything.
If you have not had Tramadol prescribed to you before and/or have not taken it the past
for a previously diagnosed condition, or
if you are not sure Tramadol is right for you it is a violation of our
Terms to place an order. If any of the above apply to you do not submit
a medication request through
EZTramadol.com, speak to a local physician instead.
Q: Will my order ship today?
A: 99% of orders approved before 2PM EST are shipped same-day. Many
times orders submitted after this time
also ship out same-day. It is always best to get your order in as early
as possible since almost all online pharmacy services have an early
afternoon cutoff no matter where you go.
Here at EZTramadol.com we will get your order out ASAP no matter what
time it comes in, we do not have an actual "cutoff". Sometimes however due to problems with the customer's
billing or contact information or more rarely other circumstances beyond
our control the pharmacy is unable to ship an order on the day it is submitted.
In these cases your order will ship the next business day UPS or FedEx overnight
for delivery the following day.
NEVER wait until the last minute,
get your order in as early as possible to ensure same-day shipping.
top Q: What can I do
to help assure same-day shipment? A: PLEASE BE
REACHABLE! If there is any missing, incomplete, or incorrect
information on your order we will attempt to contact you immediately so
that we can correct any errors and still have your medication shipped
out same-day. Be sure to ACCURATELY enter your DAYTIME phone number and
an email address that you have access to during the day. If there are no
issues with your order you will not be contacted, except with our
standard email order updates.
Q: How does the online consultation work?
A: Online consultations provide a valid means for patients to receive
treatment for a number of conditions that, in many circumstances, do not
actually require a physical exam. The customer completes an SSL secure
online questionnaire for the doctor's review. Once a prescription
has been written, the pharmacy promptly fills and ships directly to your
doorstep via overnight FedEx or UPS delivery service.
Q: Will my package be delivered by UPS or FedEx?
A: The page where you enter in your shipping address while checking out
will display the UPS or FedEx, depending on your location. Customers
cannot choose whether they receive UPS or FedEx shipping, however both
companies offer the exact same overnight delivery so their is very
little difference in service. top
Q: How do I get my tracking number?
A: Your tracking number is always sent automatically via email at the
time of shipment. Sometimes a package may not ship until as late as 7PM
so always allow wait until after this time of the scheduled date of
shipment before contacting customer support. Also be sure to check your
junk/bulk mail folder just to be sure the email was not filtered out. If
all else fails, contact us and we will send the tracking information
right away. top
Q: Can I have my package held at the station for pickup?
A: Yes. When checking out, please be sure to enter the correct address
of the UPS or FedEx location where you would like your order to be held.
Note: Please see checkout page for shipping type available to you. If
your order is shipping UPS it must go to a UPS station, if shipped by
FedEx it must be shipped to a FedEx location. top
Q: How is my package shipped? How much does shipping cost?
All packages are shipped are shipped via FedEx or UPS overnight
delivery service at a discounted flat rate of just $23.95.
Although 99% of orders ship same-day the $23.95 does not guarantee
same-day shipment, it is payment for overnight shipping on the date the
pharmacy dispenses your medications with is usually the same day you
order. To insure your order is processed and
shipped same-day please place your order
as early as possible and double check your shipping and billing information to
avoid any delays.
Q: What happens when I submit my order?
A: Your confidential order is encrypted and dispatched through a SSL
secure order system to a licensed physician who will review the
information you have submitted and approve or decline your request.
Most
orders are approved same-day, within hours of ordering provided accurate
billing and shipping information has been given. Once your order is
approved, the physician will then write your prescription and it is then
sent instantly to the pharmacy where it will be filled and then shipped.
Q: How do you protect my privacy?
A: We are fully dedicated to your privacy and security. We do not send
SPAM email, use outbound telemarketing, or sell, rent, or otherwise
personal information to any third party for any reason. Our online order
system makes use of the latest security encryption technology to ensure
that your credit card information is submitted safely and with the
highest level of protection.
All of our computer systems undergo regular
security checks to ensure that our ordering system is properly
protected. Please refer to the current privacy policy in the
terms & conditions section of our order page for more information.
You will only be contacted when you are eligible for a refill and we
will never pressure you to order or have telemarketers call your home.
Q: Are your physicians licensed?
A: Our affiliated healthl networks partner exclusively with independent board certified physicians and independent US licensed
pharmacies.
Q: Do you deliver to P.O. Boxes?
A: Sorry, by law the pharmacies associated with our partner health network(s) cannot ship prescription medication to
P.O. Boxes. If your card has a PO Box billing address enter it into the
billing portion of the online order form and enter the shipping address
separately and your medications will be sent there.
Q: Do I have to be at home when my order arrives?
A: An adult signature is required for all orders. If you will not be
home, make sure there is an adult there to sign and receive your
package or have the order shipped to your workplace or a friend or
relative's house where someone will be available to sign for the package.
Q: Do you deliver to my state?
A: Tramadol currently ships to most US states. Some payment
options may not be available in all areas, please
see the detailed
Tramadol shipping and payment options chart or
contact us if you have
any questions.
Q: What is your cancellation policy?
A: You may cancel your order before the
order has been assigned a tracking number.
If you need to cancel an order that has not yet
been assigned a tracking number, you are easily able to do that by calling the toll-free number
in your order confirmation email. You cannot
cancel orders through email under any circumstances. If you need help canceling an order call
the 617 number on our website.
Once it leaves the pharmacy
they cannot accept returns of prescription medication by law. Have confidence ordering, you will always receive
the exact medication you order. If we are unable to provide you
with the pills you request you will not be charged anything.
Q: What is your returns policy?
A: The pharmacy cannot refund or exchange prescription medications due to FDA
regulations regarding drug tampering and public safety. There are heavy
fines and penalties for violations of this kind. Please refer to the
current returns policy in the terms & conditions section of our order
page for more information. Rest assured that what you order on the site
will be what arrives at your door.
Q: Can I buy other medications?
A: Sure! Check out our
complete medication listing with a full listing of other prescription drugs we offer
or give us a call and we can direct you to the proper site. We do
not offer any controlled substances on any
of our websites, so don't ask.
Q: What payment methods do you accept?
A: Most major credit and debit cards (Visa/MC/AMEX) are accepted. Visa and
orders can be submitted for processing by phone. Mastercard and American
Express orders must be submitted online through our website. Visa is recommended for fastest processing.
E-Checks and/or COD may also be available in your state, please call for
details. top
Q: Do you automatically re-bill my card?
A: Under no circumstances do we bill your card at anytime without your
permission. We have heard many horror stories about other "competitors"
which we cannot name here, but who frequently rebill customers' cards
for large sums "by mistake". You will never have this problem at
EZTramadol.com.
Your card is authorized at the time of purchase
to verify that your payment method is valid but the
funds are not captured until your order is actually shipped and you have
been sent your tracking number. If you are trying to sign up for auto-billing we are not offering such an option at this time.
Q: What happens if the doctor does not approve my order?
A: If the doctor for any reason does not prescribe the medication you
seek you will not be charged anything at all. No exceptions.
Q: How long until I can get my refill?
A: Depending on the quantity you order, you will have to wait between
about 1 to 3 weeks. Your medication is always shipped overnight. As a courtesy, EZTramadol will notify you when you are
able to get a refill and you will have an opportunity to reorder at a
discount price. Contact us if you are not sure when you can get your
Tramadol refill.
Q: Can I order over the phone?
A: It's always best to order securely through our website unless you do
not have access to an internet-connected computer. Phone ordering is
also usually available between the hours of 10AM and 6PM Eastern but to
order with your Mastercard, AMEX, or Discover card you must submit your
order through our website. Order with your Visa for fastest processing.
top Q: There was no answer at your phone number
A: This means all lines are busy or the office is closed. If calling
during normal business hours try back in about 5 minutes or until a line
is open and a representative will pick up in the order your call is
received. We do not use automated phone systems, you can always reach a
real person during normal business hours. If your order has already been processed you can
also contact the
processing center by calling the toll-free number in your confirmation
email.
Q: How much can I order at one time?
A: The maximum that can be dispensed at one time is 180 tabs. Orders for
more then this amount are voided and a new order must be submitted.
top Q: What happens when I order on Friday?
A: There are 3 possibilities:
#1 Orders received and APPROVED before 2PM WITH
the Saturday delivery option will ship out for delivery the next day
barring any unforeseeable delays at the pharmacy.
#2 Orders received and APPROVED before 2PM
WITHOUT the Saturday delivery option will ship out and be
delivered the following Monday, again barring any unforeseeable delays
at the pharmacy.
#3 Orders that are NOT APPROVED or SHIPPED before the end of the
business day FOR ANY REASON will ship out the following Monday overnight
to be delivered on Tuesday.
top Q: Can I upgrade my package to Saturday delivery?
A: We cannot under any circumstances make any changes or upgrades to the
delivery address and/or shipping method once your package has been
shipped. You may be able to contact the shipping company directly with
your tracking number and make changes in certain instances. If you want
Saturday delivery please follow the instructions on the order page.
top Q: How can I be sure to receive email order updates from you?
A: Our email servers are white listed and 99% deliverable to most email
addresses. Yahoo email users will sometimes have problems
receiving email from EZTramadol.com so if at
all possible avoid using Yahoo email when ordering sign up for a
much better and ad-free account with
Gmail.
top Q: What shows up on my billing statement?
A: Customers are always billed discreetly. The exact description on your
billing statement depends on the processing center that handles your
order.
top Q: Do you accept COD payment?
A: COD payment for Tramadol is usually accepted. It is important to note that
COD prices are higher than credit or debit card. Only money orders or
cashier's checks are can be used, no personal checks. You must be home the
next day to sign for package and pay COD with state-issued ID. Failure to pay COD will result
in blacklist from future orders. NO COD to KY, OK, NV, UT, MN, AR.
top Q: Do you accept mail order payment?
A: We accept mail order payment in the form of money order only. After
you place the order online (ask us for a special link) you send your
payment and your order will usually ship within 24 hours of the receipt
of your payment and pending doctor approval. Mail order is not available in CA,
KY, UT, NV, FL. Slowest way to order, try a COD or prepaid credit card.
top Q: What are your office hours?
A: The EZTramadol.com website is open 24 hours, 7 days. Feel free to
place your order anytime - whether a Sunday afternoon or Wednesday at
3AM! Orders placed after hours are processed first thing the next
business day. You can reach our office personnel between the hours of
10AM and 6PM EST Monday thru Friday.
top Q: I get a "cookies" error when I try to order.
A: Enable cookies in your browser to activate our secure shopping cart.
If you are unable to "temporarily allow cookies" please contact us. If
you are not sure whether your browser is set to accept cookies just
order and most likely you will not have any problem. This is only an
issue rarely.
Q: Where is the medical questionnaire?
A: After you enter the online shopping cart and provide your billing
information, you will will be required to fill out a short medical form
for the doctor's review. No order will be processed or shipped without a
completed medication request form and a valid prescription from the
physician who reviews it. top
Q: Is your
website secure? A:
All information submitted to us online is protected by 128-256 bit
industry-leading SSL security thorough GoDaddy and Verisign and/or
GeoTrust.
top Q: How old do I have to be to order?
A:
You must have a legitimate medical need to order medications from our
website and be 18 years of age or older.
Q: How do I refill my order? A:
To refill your order with a Mastercard, American Express, or Discover
card please place a new order through the site, we cannot take refill
orders over the phone using these payment options. If using a Visa, just
place a new order through the site or call us at the 617 number listed
on our site. COD refills must be requested by phone.
top Q: I am not receiving my order updates.
A: If you are not receiving periodic updates or communications about
your order please make sure you are not
using a Yahoo email address. If you are not using Yahoo but are still
having trouble receiving email from us then you may need to contact us
by phone to reset your account.
top Q: Where does my order ship from?
A: Your order will ship from the nearest independent pharmacy in one of our nationwide US
networks that has the product you order in-stock. Tramadol is currently
in-stock and shipping same-day. Meds always ship from the US to the US.
top Q: Can someone else in my household order?
A: Only 2 people with the same delivery address and/or billing details
can place orders. In these cases both individuals will required to
submit separate medication requests and each get approved by the
physician for their own medication individually.
top Q: Will you match a
lower price? A: Yes, we will match or beat a lower price on
Tramadol from another legitimate overnight US-based service. In order to
take advantage of our price match service, you must contact us BEFORE
placing your order. All price matches are subject to administrative
approval.
top Q: Why didn't I get my refill discount? A: If you
placed an order with your Visa card and do not live in CA or UT then
your discount code was automatically sent in the very first email you
received after placing your order. Visa customers, except in CA and UT,
will get the discount when they reorder automatically, even without the
coupon code, unless the password entered is incorrect.
If you
live in CA or UT or if you used a Mastercard, Discover, American Express,
or COD to
pay then unfortunately you will not receive discounts on your refills.
We are currently working on making refill discounts available to ALL
customers. All Visa customers receive refill discounts except in CA and
UT.
top
Q: Can I place an order for someone else? A: No. All orders
must be placed by the person requesting the medication. An order can be
billed to another person's credit card, however they must be available
to authorize the purchase before it can be processed. Only the person to
whom the order belongs can request information about a pending order and
may be required to verify information to do so.
top Q: Can you give me advice on my
condition or meds? A: Absolutely not. EZTramadol.com
personnel are not doctors or pharmacists and do not practice medicine.
Our service is intended for people who have a medical condition that has
been previously diagnosed by a qualified medical doctor. If you need
medical advice please speak to your primary care physician or local
pharmacist.
top Q: My medicine
has been lost. Can I refill early? A: While we understand
that this may happen in rare instances, you cannot refill your order
early under any circumstances.
EZTramadol.com does not determine or influence minimum refill wait
times. Refill eligibility is determined by the doctor who prescribes
your medication and the pharmacy that ships your order.
top Q: Why is my order on hold? A:
An order may be placed on hold if you have requested a refill too soon,
placed a duplicate order, or need to verify information. Orders on hold
are either held until shipping eligibility date, canceled, or corrected
and then subsequently processed.
top Q: FedEx or UPS delivered late in the day.
A: When your order leaves the pharmacy it will be via the exact shipping
method you selected. We are not responsible for occasional delivery
delays caused by FedEx or UPS and cannot reimburse shipping funds in
part or in full.
Q: Can I check the status of someone else's order?
A: It is against policy for our representatives to provide information
or discuss an order with anyone except the person who requested the
medication.
Q: Can I place
an order through email? A: It is against
policy to accept orders via email. This is because there is no security
when sending email and the proper information cannot be obtained in an
efficient, accurate, and secure manner. A quick search online will
undoubtedly illustrate that ordering anything through email while
providing sensitive details such as payment information is not
acceptable in any field or business. See
www.staysafeonline.org for
details about safe internet practices.
Q: Where are your Terms and Conditions?
A: The link to our Terms of Service is near the bottom of
this page. You will also have an opportunity to
review the Terms during the checkout process when placing an order.
Q: Where can I get a prepaid Visa? A: You can get instantly approved for a prepaid
Visa by
clicking this link or visiting your local national chain pharmacy
like Walgreens or even a local nationwide convenience store like 7-11.
top Q: My dog takes Tramadol. Can I order it
through this site? A: Absolutely not. It is true that
Tramadol is commonly prescribed as a pain medication for pets. However,
the independent doctors associated with our health services provider(s)
are not veterinarians and will not approve any animal for Tramadol
tablets. If cost is the issue, call a local pet clinic to see if they
can help you with a discount visit with a vet in your area. Alternately,
you can seek out a natural solution for your pet's medical issue(s) such
as
Proxamol.
top Q:
How do I place an order for Saturday delivery? A:
Check this page for information on placing an order for Saturday
delivery. Please note that Saturday delivery requests must be placed
before noon on Fridays only. top
