Frequently Asked Questions: Ordering Tramadol Online

Step #1
Select your desired quantity
of brand or generic Tramadol
and complete the easy
online questionnaire.

Step #2
A licensed US physician
reviews your order and
writes the prescription.

Step #3
A pharmacy will
immediately ship your
medication via
overnight delivery!

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General Information

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Frequently Asked Questions

New to our website or have a specific question about our service?
You will most likely find the answer to your question on this page.

Last Update: 8.01.11

Do I need a prescription before I order? Will my order ship today? What can I do to help assure same-day shipment? How does the online consultation work? How is my package shipped? How much does shipping cost? Will my package be delivered by UPS, USPS or FedEx? How do I get my tracking number? Can I have my package held at the station for pickup? What happens when I submit my order? How is my privacy protected? Where are the physicians licensed? Is delivery to P.O. Boxes available? Do I have to be at home when my order arrives? Is delivery available to my state? What is the cancellation policy? What is the returns policy? Does Tramadol ship internationally? Can I buy other medications? What country are the doctors and pharmacies located in? What payment methods are currently accepted? Will processing automatically re-bill my card? What if the doctor does not approve my order? How long until I can request my refill? Can I request a prescription over the phone? There was no answer on the customer service line. How many pills can I request at one time? What happens when I order on Friday? Can I upgrade my package to Saturday delivery? How can I be sure to receive email updates? What shows up on my billing statement? Is C.O.D. payment accepted? Is mail order payment still offered? What are the customer service office hours? I get a "cookies" error when I try to order. Where is the medical questionnaire? Is the EZTramadol.com website secure? How old do I have to be to order? How do I refill my order? I am not receiving my order updates. Where does my order ship from? Can someone else in my household order? Will EZTramadol.com match a lower price? Why didn't I get my refill coupon? Can I place an order for someone else? Can you give me advice on my condition or meds? My medicine has been lost. Can I refill early? Why is my order on hold? FedEx, USPS or UPS delivered late in the day. Can I check the status of someone else's order? Can I place an order through email? Where are the Terms and Conditions? Where can I get a prepaid Visa? My dog takes Tramadol. Can I order it through this site? How do I place an order for Saturday delivery? Is EZTramadol.com a pharmacy? Don't see your question here? Contact us

IMPORTANT NOTE: If you have not had Tramadol prescribed to you before and/or have not taken it the past for a previously diagnosed medical condition, or if you are not sure Tramadol is right for you, it is a Violation of the Terms and Conditions to request medication through this website. If any of the above apply to you do do not submit an order through EZTramadol.com as it will be declined by the doctor who reviews your prescription request. Instead, we suggest speaking to a local physician. If do not have health insurance and need help finding an affordable doctor or clinic in your area we will be glad to assist you to the best of our ability upon request.

Q: Do I need a prescription before I order? A: To order, complete the secure medical history questionnaire truthfully, accurately, and in as much detail as possible. One of our partner affiliate network's independent physicians will review your medical information and (if deemed necessary) write you a prescription. No order will be fulfilled without a valid prescription from the licensed physician who reviews your medical history information. Each prescription is issued solely at the physician's own discretion and only after a careful review of your medical history and current medical condition(s). The doctor and/or pharmacy may decline your request for any reason. If declined, your order will be canceled and you will not be charged anything. EZTramadol.com does not guarantee, influence, or control whether or not your request for medication will be approved. If the physician has questions regarding your request for medication he/she will contact you by phone within the preferred time frame you indicated when placing your order. The independent US pharmacies in the network will not ship any medication without a valid prescription from the doctor who reviews your medical history questionnaire and request for Tramadol. top Q: Will my order ship today? A: Most orders approved before 2PM EST are shipped same-day. Sometimes orders submitted after this time also ship out same-day but it is always best to get your order in as early as possible. All overnight prescription websites have an early afternoon cutoff no matter where you go. Here at EZTramadol.com we will get your submitted for processing fast no matter what time it comes in, we do not have an actual cutoff time. Sometimes however due to problems with the customer's billing or contact information or more rarely other circumstances beyond our control the pharmacy is unable to ship an order on the day it is submitted. In these cases your order will ship the next business day UPS, USPS or FedEx overnight for delivery the following day. NEVER wait until the last minute, get your order in as early as possible to ensure same-day shipping. top Q: What can I do to help assure same-day shipment? A: PLEASE BE REACHABLE! If there is any missing, incomplete, or incorrect information on your order we will attempt to contact you immediately so that we can correct any errors and still have your medication shipped out same-day. Be sure to ACCURATELY enter your DAYTIME phone number and an email address that you have access to during the day. If there are no issues with your order you will not be contacted, except with our standard email order updates. top Q: How does the online consultation work? A: Online consultations provide a valid means for patients to receive treatment for a number of existing conditions that, in many circumstances, do not actually require a physical exam. The customer completes an SSL secure online questionnaire for the doctor's review. Once a prescription has been written, the pharmacy promptly fills and ships directly to your doorstep via overnight FedEx, UPS, or USPS delivery service. top Q: Will my package be delivered by UPS, USPS or FedEx? A: The pharmacies in our partner network(s) ship with FedEx, UPS, and USPS. The exact shipping method used for a particular order depends on the combination of the pharmacy, the customers state and the product involved. top Q: How do I get my tracking number? A: Your tracking number is always sent automatically via email at the time of shipment. Sometimes a package may not ship until as late as 8PM so always allow wait until after this time of the scheduled date of shipment before contacting customer support. Also be sure to check your junk/bulk mail folder just to be sure the email was not filtered out. If all else fails, contact us and we will resend the tracking information right away if available. - FEDEX 12 all-digit tracking number 1-800-GO-FEDEX - UPS alpha numeric (letters and numbers) tracking 1-800-PICK-UPS - USPS 22 all-digit tracking number top Q: Can I have my package held at the station for pickup? A: This is not recommended for credit and debit card orders since the pharmacy will determine which courier ships your order. For example, if you choose to have your order shipped to a FedEx station and the pharmacy ships it via UPS, FedEx will not hold it. It is best to have it shipped to your home or work address. If you miss the package the courier will attempt to redeliver and/or leave a note for pickup. top Q: How is my package shipped? How much does shipping cost? All packages are shipped are shipped via FedEx, UPS or USPS overnight delivery service at a discounted flat rate of just $23.95. Although 99% of orders ship same-day the $23.95 does not guarantee same-day shipment, it is payment for overnight shipping on the date the pharmacy dispenses your medications - which is usually the same day you order. To insure your order is processed and shipped same-day please place your order as early as possible and double check your shipping and billing information to avoid any delays. top Q: What happens when I submit my order? A: Your confidential order is encrypted and dispatched through a SSL secure order system to a licensed physician who will review the information you have submitted and approve or decline your request. Provided your order is approved, the physician will then write your prescription and it is then sent instantly to the pharmacy where it will be filled and then shipped. top Q: How is my privacy protected? A: We are fully dedicated to your privacy and security. We do not send SPAM email, use outbound telemarketing, or sell, rent, or otherwise personal information to any third party for any reason. Our online order system makes use of the latest security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All computer systems undergo regular security checks to ensure that your information is properly protected. Please refer to the current privacy policy in the terms & conditions section of the checkout page for more information. You will only be contacted when you are eligible for a refill and we will never pressure you to order or have telemarketers call your home. top Q: Where are the physicians licensed? A: Our affiliated affiliate networks partner exclusively with independent board certified physicians and US licensed pharmacies. top Q: Is delivery available to P.O. Boxes? A: The pharmacies associated with our partner health network(s) cannot ship prescription medication to PO Boxes. If your card has a PO Box billing address enter it into the billing portion of the online order form and enter the shipping address separately and your medications will be sent there. top Q: Do I have to be at home when my order arrives? A: An adult signature is required for all orders. If you will not be home, make sure there is an adult there to sign and receive your package or have the order shipped to your workplace or a friend or relative's house where someone will be available to sign for the package. top Q: Is delivery available to my state? A: Tramadol currently ships to most US states. Some payment options may not be available in all areas, please see the detailed Tramadol shipping and payment options chart or contact us if you have any questions. top Q: What is the cancellation policy? A: You may cancel your order before the it has been approved by the doctor. If you need to cancel an order that has not yet been accepted and approved, you are easily able to do that by calling the toll-free number in your order confirmation email. You cannot cancel orders through email under any circumstances. If you need assistance or information on canceling an order call the 617 number on our website. Once it leaves the pharmacy they cannot accept returns of prescription medication by law. Have confidence ordering, you will always receive the exact medication you order if approved. If you are not provided with the pills you request you will not be charged anything. top Q: What is the returns policy? A: The pharmacy cannot restock or exchange dispensed prescription medications due to FDA regulations regarding drug tampering and public safety. There are heavy fines and penalties for violations of this kind. Please refer to the current returns policy in the terms & conditions section of the checkout page for more information. Rest assured that authentic FDA Approved Tramadol pills will be what arrives at your door. top Q: Does Tramadol ship internationally? A: Sorry, Tramadol only ships within the United States. Tramadol does not ship Internationally at this time. top Q: Can I buy other medications? A: Sure! Check out our overnight medications - a full listing of other prescription drugs offered through our affiliate partners or give us a call and we can direct you to the proper site. We do not offer any controlled substances on any of our websites, so don't ask. top Q: What country are the doctors and pharmacies located in? A: United States top Q: What payment methods are currently accepted? A: COD (Collect on Delivery), ACH (Check by Phone) and most major credit and debit cards (Visa/MC/AMEX) are accepted. COD, Check by Phone, and Mastercard orders can be submitted by phone by calling the 617 number on our website during normal business hours. COD is recommended for fastest processing. Visa, and American Express orders must be submitted online through our website at this time. top Q: Will processing automatically re-bill my card? A: Under no circumstances do we bill your card at anytime without your permission. We have heard many horror stories about rogue websites who frequently rebill customers' cards for large sums "by mistake". You will never have this problem at EZTramadol.com. Your card is authorized at the time of purchase to verify that your payment method is valid but the funds are not captured until you have been sent your tracking number. If you are trying to sign up for auto-billing we are not offering such an option at this time. top Q: What happens if the doctor does not approve my order? A: If the doctor for any reason does not prescribe the medication you seek you will not be charged anything at all. No exceptions. top Q: How long until I can request my refill? A: Depending on the quantity you order, you will have to wait between about 1 to 3 weeks. Your medication is always shipped overnight. As a courtesy, EZTramadol will notify you when you are able to get a refill and you will have an opportunity to reorder at a discount price. Contact us if you are not sure when you can get your Tramadol refill. top Q: Can I request a prescription over the phone? A: At this time to order with your Visa, Mastercard, or AMEX card you must submit your order online through our website here. If paying by COD (Collect On Delivery) or ACH (Check by Phone) you can place an order by phone between the hours of 10AM and 6PM Eastern. top Q: There was no answer on the customer service line. A: This means all lines are busy or the office is closed. If calling during normal business hours try back in about 5 minutes or until a line is open and a representative will pick up in the order your call is received. We do not use automated phone systems, you can always reach a real person during normal business hours. If your order has already been processed you can also contact the processing center by calling the toll-free number in your confirmation email. top Q: How many pills can I request at one time? A: The maximum that can be dispensed at one time is 180 tabs. If processing suspects you of attempting to stockpile medication you will be permanently banned from ordering. top Q: What happens when I order on Friday? A: There are 3 possibilities: #1 Orders received and APPROVED before 2PM WITH the Saturday delivery option will ship out for delivery the next day barring any unforeseeable delays at the pharmacy. #2 Orders received and APPROVED before 2PM WITHOUT the Saturday delivery option will ship out and be delivered the following Monday, again barring any unforeseeable delays at the pharmacy. #3 Orders that are NOT APPROVED or SHIPPED before the end of the business day FOR ANY REASON will ship out the following Monday overnight to be delivered on Tuesday. Saturday delivery is not available in all states, please click here to check our shipping chart. top Q: Can I upgrade my package to Saturday delivery? A: We cannot under any circumstances make any changes or upgrades to the delivery address and/or shipping method once your package has been shipped. You may be able to contact the shipping company directly with your tracking number and make changes in certain instances. If you want Saturday delivery please follow the instructions on the order page. top Q: How can I be sure to receive email order updates? A: Our email servers are white listed and 99% deliverable to most email addresses. Yahoo email users will sometimes have problems receiving email from EZTramadol.com so if at all possible avoid using Yahoo email when ordering sign up for a much better and ad-free account with Gmail. top Q: What shows up on my billing statement? A: Customers are always billed discreetly. The exact description on your billing statement depends on the processing center that handles your order. top Q: Is C.O.D. payment accepted? A: COD payment for Tramadol is currently accepted in most states. It is important to note that COD prices may be slightly higher than credit or debit card. Only money orders or cashier's checks are accepted, no personal checks. You must be home the next day to sign for package and pay COD with state-issued ID. Failure to pay COD will result in blacklist from future orders. top Q: Is mail order payment accepted? A: We no longer accept mail order payment by money order. Use COD or Check by Phone instead. top Q: What are the customer service office hours? A: The EZTramadol.com website is open 24 hours, 7 days. Feel free to place your order anytime - whether a Sunday afternoon or Wednesday at 3AM! Orders placed after hours are processed first thing the next business day. You can reach Customer Service personnel at our 617 number between the hours of 10AM and 6PM EST Monday thru Friday. top Q: I get a "cookies" error when I try to order. A: Enable cookies in your browser to activate our secure shopping cart. If you are unable to "temporarily allow cookies" please contact us. If you are not sure whether your browser is set to accept cookies just order and most likely you will not have any problem. This is only an issue rarely. top Q: Where is the medical questionnaire? A: After you enter the online shopping cart and provide your billing information, you will will be required to fill out a short medical form for the doctor's review. No order will be processed or shipped without a completed medication request form and a valid prescription from the physician who reviews it. top Q: Is the EZTramadol.com website secure? A: EZTramadol.com does not process, collect, or store credit card transactions or details of any kind. All information submitted is protected by 128-256 bit industry-leading SSL secure interfaces that are owned, provided, hosted, and maintained by our affiliated health services networks. top Q: How old do I have to be to order? A: You must have a legitimate, prediagnosed, and ongoing medical condition for which Tramadol has been prescribed to you in the past to place an order. You must also be at least 21 years of age or older to request medication from the doctor. top Q: How do I request a refill? A: To refill your order with a Visa, Mastercard, or American Express card please place a new order through the site, we cannot take refill orders over the phone using these payment options. If using COD please call us at the 617 number listed on our site. top Q: I am not receiving my order updates. A: If you are not receiving periodic updates or communications about your order please make sure you are not using a Yahoo email address. If you are not using Yahoo but are still having trouble receiving email from us then you may need to contact us by phone to reset your account. top Q: Where does my order ship from? A: Your order will ship from the nearest independent pharmacy in one of our nationwide US networks that has the product you order in-stock. Tramadol is currently in-stock and shipping same-day. Meds always ship from the US to the US. top Q: Can someone else in my household order? A: Only 2 people with the same delivery address and/or billing details can be eligible for the same medication. In these cases both individuals are required to submit separate medication requests to the physician for consideration. top Q: Does EZTramadol.com match lower prices? A: Yes, we will match or beat a lower price on Tramadol from another legitimate overnight US-based service. In order to take advantage of our price match service, you must contact us BEFORE placing your order. All price matches are subject to administrative approval. top Q: Why didn't I get my refill discount? A: ALL returning customers are eligible for refill discounts no matter how they pay. If you do not have your discount code please contact us and we will give you one! top Q: Can I place an order for someone else? A: No. All orders must be placed by the person requesting the medication. An order can be billed to another person's credit card, however they must be available to authorize the purchase before it can be processed. Only the person to whom the order belongs can request information about a pending order and may be required to verify information to do so. top Q: Can you give me advice on my condition or meds? A: Absolutely not. EZTramadol.com personnel are not doctors or pharmacists and do not practice medicine. Our service is intended for people who have a medical condition that has been previously diagnosed by a qualified medical doctor. If you need medical advice please speak to your primary care physician or local pharmacist. top Q: My medicine has been lost. Can I refill early? A: While we understand that this may happen in rare instances, you cannot refill your order early under any circumstances. EZTramadol.com does not determine or influence minimum refill wait times. Refill eligibility is determined by the doctor who prescribes your medication and the pharmacy that ships your order. top Q: Why is my order on hold? A: An order may be placed on hold if you have requested a refill too soon, placed a duplicate order, or need to verify information. Orders on hold are either held until shipping eligibility date, canceled, or corrected and then subsequently processed. top Q: My package was delivered late in the day. A: When your order leaves the pharmacy it will be via the exact shipping method you selected. We are not responsible for occasional delivery delays caused by FedEx, UPS, or USPS and are unable to reimburse shipping costs in part or in full under any circumstances. top Q: Can I check the status of someone else's order? A: It is against policy for our representatives to provide information or discuss an order with anyone except the person who requested the medication. top Q: Can I place an order through email? A: It is against policy to accept orders via email. This is because there is no security when sending email and the proper information cannot be obtained in an efficient, accurate, and secure manner. A quick search online will undoubtedly illustrate that ordering anything through email while providing sensitive details such as payment information is not acceptable in any field or business. See www.staysafeonline.org for details about safe internet practices. top Q: Where are the Terms and Conditions? A: The Terms and Conditions can be found here. You will be required to review and agree to the Terms during the checkout process when placing an order online or by phone. top Q: Where can I get a prepaid Visa? A: You can get instantly approved for a prepaid Visa by clicking this link or visiting your local national chain pharmacy like Walgreens or even a local nationwide convenience store like 7-11. top Q: My dog/cat takes Tramadol. Can I buy it through this site? A: Absolutely not. It is true that Tramadol is commonly prescribed as a pain medication for pets. However, the independent doctors associated with our health services provider(s) are not veterinarians and will not approve any animal for Tramadol tablets. If cost is the issue, call a local pet clinic to see if they can help you with a discount visit with a vet in your area. Alternately, you can seek out a natural solution for your pet's medical issue(s) such as Proxamol. top Q: How do I place an order for Saturday delivery? A: Check this page for information on placing an order for Saturday delivery. Please note that Saturday delivery requests must be placed before noon on Fridays only. top Q: Is EZTramadol.com a pharmacy? A: EZTramadol.com is not a pharmacy, does not practice medicine, and is not involved in the processing and fulfillment of your order. We do not have any influence or control over whether or not the physician approves your order. EZTramadol.com links you to an interface where you can communicate details your symptoms/conditions to a board registered physician securely online and provides customer service while your order is processed. top

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